Executive - Customer Support (0-3 yrs)
Role overview :
- We are seeking to onboard an enthusiastic & dedicated Customer Service Executive to help manage the operations and customer experience aspect of our service. We're looking for a young customer service enthusiast to join our team and help us provide our customers with industry-leading service levels & to keep every one of our customers fully satisfied.
The mission for the role :
- To Execute & Manage the entire post-booking process of customers.
- Resolve any trip issues/queries with the greatest level of courtesy & as efficiently as possible.
- And help with the timely release of payments & invoicing.
Skills & Requirements :
- Extremely strong work ethic with high standards
- 12th pass or equivalent - English medium
- 2 years telephonic customer service experience
- Early morning & late evening shift availability- Customer support experience
- Excellent verbal & written communication skills
- Very well-versed in English & Hindi.
- Good interpersonal skills to build strong relationships.
Working hours : 5 am to 2 pm (Morning Shift) or 9 am to 6 pm (Day shift)
Working days : 6 days working, Tuesday or Wednesday is off. Weekend & Public Holidays Availability
Outcomes :
- Work on maintaining your CSAT score above 93% from Month 3
- Execute the operations process & required briefings to ensure hassle-free travel experiences for all assigned customers
- Work to ensure all tickets are closed within their set deadlines (As per ticket priority)
- Work to ensure the lowest TAT for responses to customers' chats & queries
- Help customers & supply chain partners with billing, invoicing & payments
- Work creatively to solve problems towards a zero-issue operations process
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
