Executive - Customer Support (0-2 yrs)
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possesses excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelor's degree in administration or related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
