Recruitment Specialist at Rekrut India Pvt Ltd
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Executive - Customer Support (0-15 yrs)
Responsibilities :
- Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters
- Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures
- Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent customer queries to the tracking team in a timely manner
- Conduct handling of customer claims and complaints on the account of exceptions in delivery of shipments and coordinate with operations team for effective resolution; conduct escalation of the issue in case of non resolution
- Ensure adherence to best in class customer service parameters in all activities
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