Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support (0-1 yrs)
-Opportunity within a company with a solid track record of performance
-Work alongside & learn from best in class talent
-Fantastic work culture
Our client facilitates cross border eCommerce internationally. Cross borders virtually with Ubuy and shop within a variety of products exclusively from our worldwide markets.
The Job
- Handle customers escalation, provide appropriate solution and follow up to ensure solution.
- Customer Orientation.
- Follow communication procedures, process & Guidelines.
- Take the extra mile to engage customers.
- Ensure customer satisfaction and provide professional customer support.
- Communicating & coordinating with collogues as necessary.
- Maintain a positive, empathetic and professional attitude toward customers.
- Responding quickly to customers inquiries on chats, emails & calls.
- Should be Comfortable with rotational shift.
Ideal Candidate
Qualifications: Candidate should be a Graduate.
Experience: 1-3 years
Key Skills:
- Excellent Communication
- Empathy and Patience
- Finding effective solutions
- Product/Service Knowledge
- Adaptability
- Problem Solving
- Strong communication skills & active listening.
- Excellent writing skills.
- Excellent typing skills.
- Graduation in any discipline.
- Good presentation skills.
- Comfortable with MS office tools.
- Handle social media platforms.
- Ability to handle chats & emails.
- Familiar with CRM systems & practice.
