- Hiring Customer Support Executives under Work Study Program - Bangalore (Online One Round Interview in Hindi/English)

- Male & Female Candidates Welcome. Apply Now!-

- Customer Support Executive (Domestic Hindi Process)

Roles and Responsibilities for Freshers

1. Handling Customer Queries :

- Respond to inbound customer calls and inquiries in Hindi.

- Address customer concerns, queries, and issues regarding products or services.

2. Providing Accurate Information :

- Offer correct information about products, services, and company policies.

- Clarify customer doubts in a polite and professional manner.

3. Resolving Issues :

- Resolve customer complaints or escalate complex issues to senior teams for quick resolution.

- Ensure customer satisfaction by offering effective solutions within company guidelines.

4. Call Documentation :

- Maintain detailed records of customer interactions, including calls, inquiries, complaints, and actions taken.

- Use CRM (Customer Relationship Management) software to update customer information and case progress.

5. Following Communication Protocols :

- Adhere to company communication protocols and policies when handling calls.

- Maintain a professional and friendly tone during customer interactions.

6. Managing Call Volumes :

- Efficiently handle a high volume of inbound calls daily.

- Prioritize tasks and calls based on urgency.

7. Feedback Collection :

- Collect feedback from customers on their experience and pass it on to the management for service improvements.

8. Team Collaboration :

- Work closely with other team members and departments to resolve issues and improve customer service processes.

9. Adhering to Performance Metrics :

- Meet performance targets related to call handling time, customer satisfaction, and resolution rates.

10. Learning and Development :

- Continuously improve product knowledge, customer service skills, and company policies through training sessions.

This role is perfect for freshers seeking experience in customer service, providing a strong foundation in communication, problem-solving, and customer interaction skills.