Business Support Manager at Snaphunt Pte. Ltd.
Views:63 Applications:37 Rec. Actions:Recruiter Actions:25
Executive - Customer Success - Telecommunications (0-5 yrs)
-Leadership Role
-A role that offers a breadth of learning opportunities
-Opportunity to make a positive impact
Our client is a team of experienced professionals dedicated to providing reliable and affordable bulk SMS services to businesses and organizations of all sizes.
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Candidate
- You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment, Other Services and Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
