Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Success - Sports Tech Firm (1-3 yrs)
Customer Success Executive
- Leadership Role
- Flexible working options
- Fantastic work culture
- The Company is a sports tech company providing a platform to its users for arranging sports events through their Mobile App.
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
Skills Required :
- You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the IT Services industry.
- You possess solid expertise in Enterprise Sales.
- Experience within Community Management would be a strong advantage.
- Experience covering Professional Services is strong plus.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
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