Leadership Hiring Manager at Copernicus Consulting Pvt Ltd
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Executive - Customer Success - SaaS Firm (1-5 yrs)
Responsibilities of candidates include :
- Setup regular meetings with customers and partners, provide information about products and services, take/cancel orders, and obtain details of complaints.
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions are taken on customer requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Facilitate webinars/events and meetings for customers and partners.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
