Partner at Smidee Talent Network
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Executive - Customer Success - IT (5-7 yrs)
Customer Success Executive
- Our client a Contact center solution & Cloud communication company is looking to hire Customer Success Executives in Hyderabad.
About the Role :
- The Customer Success Executive is responsible to engage with existing customers with key focus being churn management. Also ensure the customers are made aware of all the latest features, new releases etc.
- We are looking for a tech savvy candidates, responsibilities include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales and minimizing churn.
- Perform periodical service reviews to understand the gaps and the expectations of the customers.
What You Will Be Doing :
- Engage with customers on a calendarized schedule.
- Communicate new product features, releases, relevant happenings.
- Upsell and Cross sell all our services.
- Handle and resolve customer requests and complaints when escalated.
- Responsible for customer retention and the prevention of churn.
- Build customer loyalty and advocacy
- Get Referrals
Profile Requirements :
- Experience of minimum 5-7 Years preferably in PaaS or SaaS organizations
- Good communication skills, written and spoken
- Problem solver with meticulous attention to detail
- Willing to go beyond call of duty to ensure customer satisfaction
- A quick thinker with an ability to analyze road blocks/hurdles and take immediate action to deliver impeccable outcomes
- A Team player who has ability to work across departments.
About You :
Qualification : Graduate or Postgraduate in any stream
Skills : Customer Relation & Retention, Networking, Upselling,
Soft skills : MS word, Excel, PowerPoint, Email etc.
Language Skills : Excellent proficiency in English, and also in Hindi
Desirable : Engineering degree with MBA in relevant streams
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