Freelancer Recruiter at Nurosoft Consulting
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Executive - Customer Success - IT (2-5 yrs)
Responsibilities :
- Engage and individually manage a large volume portfolios
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
- Identify and prioritise accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)
Desired Skills :
- Upsell and cross-sell
- Churn control
- Consulting, giving solutions and identifying opportunities within his customer kitty
- To drive the product adoption
- Collections/Renewals
Qualifications :
- Bachelor's Degree or equivalent work experience in the software industry
- 1-2 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
- Extensive technical account management & customer engagement experience
- Must have had hands on working knowledge of Implementation experience with any of the business applications
- Excellent written & verbal communication skills
- Experience working with senior executive level personnel in customer accounts.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
