Executive - Customer Success - Education (1-6 yrs)
About the role
- As an initial member of the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- High empathy towards customer problems while catering to customer requirements.
- Deliver a 11- customer experience on all touchpoints.
- Handle both pre-purchase & post purchase interaction with the customers
- Partner with the product team to enable ground level learnings and ensure that customer interests are met
What are we looking for?
- 1+ years working in Customer Success or an Account management or client operations role
- Excellent customer relationship management skills
- Excellent verbal & written communication skills. You can explain complex issues in simple
terms and adapt your tone for different customers.
- You are a self-starter that anticipates requests and doesn- t need a lot of oversight.
- You nurture customer relationships and don't view them as transactional emails/calls.
- You are somebody who shares the same ethos.
Bonus :
- You've an interest in education & kids.
- You have interests outside work, in art, music or any performing art
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
