22/08
Prabhu B
Operations Manager at Haanar Global Solutions Private Limited
Operations Manager at Haanar Global Solutions Private Limited
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Executive - Customer Success - eCommerce (1-3 yrs)
Customer Success Executive - Malayalam or Telugu
Job description :
Desired Candidate Profile :
- You care deeply, genuinely, and passionately about customer support, solving problems for customers, and the role it plays in making a customer-centric team successful.
- You are skilled at giving solutions succinctly and clearly.
- You are a naturally empathetic and articulate communicator.
- Curious to learn new tech and processes.
Bilingual Preferred : Malayalam or Telugu.
- Freshers / Graduates of 2018/2019/2020/2021 can apply.
Shift : 8:00 AM to 4:00 PM & 12:00 PM to 8:00 PM (Rotational)
- Voice and Non voice (Rotational)
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Monitor customer complaints on social media, and other channels and reach out to provide assistance.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
