Job Title : Customer Success Executive (Fluent in Spanish and English)

Company : Simplia.com

Location : Remote (PST timing)- California, USA timing

Job Description :

- Simplia.com is seeking talented and motivated Customer Success Executives who are fluent in both Spanish and English languages. As a Customer Success Executive, you will be responsible for interacting with customers over the phone and ensuring their satisfaction with our products and services. This is a remote position, and candidates must be available to work in the Pacific Standard Time (PST) timezone.

Responsibilities :

- Engage with customers over the phone to understand their needs, address their inquiries, and provide solutions promptly and effectively.

- Maintain a high level of professionalism and deliver exceptional customer service to ensure 100% customer satisfaction.

- Provide product and service information to customers, assisting them in maximizing their experience and resolving any potential issues or concerns.

- Build and maintain strong customer relationships by actively listening, empathizing, and understanding their requirements.

- Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to ensure seamless customer experiences and effective issue resolution.

- Document and update customer interactions and inquiries accurately in the customer management system.

- Proactively identify opportunities for upselling or cross-selling relevant products or services to customers.

- Stay up-to-date with product knowledge, industry trends, and best practices to better serve customers and provide accurate information.

Requirements :

- Fluent in both Spanish and English languages (verbal and written communication skills).

- Proven experience in a customer-facing role, preferably in a customer success or customer support position.

- Exceptional interpersonal and communication skills with the ability to listen actively and respond empathetically to customers.

- Strong problem-solving and troubleshooting abilities, with a customer-centric mindset.

- Ability to work independently and efficiently in a remote setting, while also being a collaborative team player.

- Excellent time management and organizational skills to handle multiple customer interactions simultaneously.

- Familiarity with customer management systems and proficiency in using standard office software.

- Availability to work in the Pacific Standard Time (PST) timezone.

Preferred Qualifications :

- Previous experience in the software or technology industry.

- Knowledge of customer success principles and practices.

- Familiarity with CRM software and other customer support tools.

- At Simplia.com, we value customer satisfaction above all else. Join our dynamic team of Customer Success Executives and make a significant impact by providing exceptional service to our diverse customer base. Apply today and help us create positive customer experiences that drive success and growth!

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.