The Customer Success Engineer is responsible for providing high-quality technical support for the LogicLadder offerings. This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.

Customer Success Engineers deliver effective technical customer engagement to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Customer Success Engineers may be required to be on-call on a rotating basis throughout the year.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

KRAs :

Typical duties will include but not be limited to the following:

- Firm grasp of how the software and hardware products work

- Written and verbal skills; excellent phone manners

- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary

- Documenting troubleshooting and problem resolution steps

- Participation in providing training to customers as required

- Some technical skills that would be particularly useful:

- Knowledge of Windows, XP, Vista and general desktop Customer Success issues

- Knowledge of DNS, TCP/IP and other networking concepts

- Knowledge of Energy Management is an added advantage

For any clarifications regarding this opening at LogicLadder, you may feel free to contact  or call +91.124.4253896

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.