HR Executive at Commutec
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Executive - Customer Success (0-1 yrs)
Build customer long term business relationship.
- Manage customer communications, queries and escalations.
- Resolve customer issues and complaints on timely manner.
- Improve customer care service and quality measurements.
- Supervise customer service team daily and prepare plans for improvements.
- Focus on customer satisfaction and make customer query/solutions analysis reports.
- Identify customer demands and requirements.
- Develop plans to address customer specific needs.
- Offer exceptional customer service to customers.
- Take feedback from customers to ensure they are satisfied with the service.
- Coordinate with internal functional departments for timely services operations and take follow ups. Handle other job responsibility as per management allocation.
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