Executive - Customer Service - Voice Process - IT (0-5 yrs)
Job Responsibilities :
- Attend the incoming calls and make outgoing calls.
- Handle calls from customers and to provide them with a solution to their queries.
- Willingness to learn new things.
- Efficient dealing of complaints to completion and enabling satisfaction of customers.
- Escalate matters with the supervisor or the concerned team to resolve the issue.
- Documenting all calls with regards to technical support and general query.
- Monitoring Call tracking for responses from the concerned team so call returns are done in a timely manner.
- Follow-up with customers within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the customers know the inquiry is still being researched.
- Answer customers questions, as well as question customers, to obtain a full understanding of what information is being requested.
Requirements :
- Night shift (U.S process) 10 PM-6 AM. However, should be willing to work in the day shift if required.
- 2 days Week off Rotational.
- 0 - 5 years of experience.
- Call center experience is an added advantage.
- Technical knowledge/experience is an advantage.
- Should be ready to work on WO if required.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
