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18/08 Priyanka Rane
HR Consultant at SSV HR Services

Views:8 Applications:11 Rec. Actions:Recruiter Actions:4

Executive - Customer Service - Voice Process - eCommerce (1-6 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 172319

Domain : E-commerce / Social Media

Designation : Customer Service Executive

Location : Mumbai

WORK FROM HOME


HSC / Graduate

Excellent communication skills

Role and Responsibilities :

- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

- Assist clients on order-on-line

- Deal with orders in the back office and liaise with logistics

- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc

- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

- Manage ongoing customer relationships utilizing our CRM tools

- Develop collaborative, positive working relationships with staff at our traditional boutiques

- Assist customers with after-sales service issues

- Be a primary contact for customer inquiries about our products and brand.

- Able to communicate concisely our company policies to client

- Maintain and update regular client correspondence

Salary: 3 Lac + Attractive Incentives

Call / Whatsapp Priyanka on 8879437943

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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