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13/03 Prashant Srivastava
HR Recruiter at C Cube Consultant

Views:33 Applications:18 Rec. Actions:Recruiter Actions:11

Executive - Customer Service - Voice Process - BPO (0-2 yrs)

Pune Job Code: 316852

- A "Voice Process Executive" typically refers to a professional who is involved in managing and handling voice-based communication in a business process outsourcing (BPO) or customer support environment. Here are some key responsibilities and skills associated with the role:

Responsibilities :

Customer Support : Engaging with customers over the phone to address their queries, provide information, or resolve issues.

Inbound and Outbound Calls : Handling both incoming calls from customers and making outbound calls for various purposes, such as follow-ups or surveys.

Problem Resolution : Effectively resolving customer complaints or concerns by providing accurate information and solutions.

Data Entry : Updating customer information and interactions in the company's database or customer relationship management (CRM) system.

Communication Skills : Demonstrating excellent verbal communication skills to interact professionally with customers.

Product/Service Knowledge : Having a good understanding of the products or services offered by the company to provide accurate information to customers.

Adherence to Protocols : Following company protocols and guidelines for handling calls, ensuring compliance with policies.

Documentation : Maintaining records of customer interactions, transactions, comments, and complaints.

Skills :

Communication Skills : Clear and effective communication is crucial for conveying information and understanding customer needs.

Problem-Solving : Ability to analyze situations, identify problems, and provide appropriate solutions.

Patience : Dealing with diverse customer personalities and handling challenging situations requires patience.

Multitasking : Managing multiple tasks simultaneously, such as listening to customers, entering data, and finding solutions.

Computer Proficiency : Familiarity with basic computer applications and the ability to navigate through various software systems.

Customer Focus : A customer-centric approach, understanding and meeting customer needs.

Adaptability : Ability to adapt to changing scenarios and protocols.

Teamwork : Collaborating with colleagues and other departments to ensure seamless customer service.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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