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23/08 Mayuri
HR Recruiter at Genetic Callnet

Views:118 Applications:10 Rec. Actions:Recruiter Actions:2

Executive - Customer Service - Voice Process - BPO (0-1 yrs)

Mumbai Job Code: 87978

Customer Service Executive

Hiring for BPO voice process

Location : Airoli/Andheri

Qualification : Min HSC

Shift : 6.30 pm- 3.30 am (night shift with sat-sun fixed off)

Salary : up to 23k (depending on interview performance and last drawn)

Requirements : 

- Candidate should possess excellent english oral and written communication skills

- Candidate with good customer service skills would be preferred

- Candidate should have 0-1 year of experience in Customer Support Voice Process.

- Prior experience in Customer Service industry will be an added advantage.

- Should be open to work in Rotational shifts.

- Responsible for dealing with Domestic & International Clients

- Responsible for dealing with Clients- Queries

Responsibilities and Duties :

- Candidates with good communications can apply.

- Identify and assess customers needs to achieve satisfaction.

- Managing incoming calls and customer service inquiries.

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

- Follow up to ensure that appropriate actions were taken on customers & requests.

Interested candidates can share CV or whats app on 8657521202.

Mayuri

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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