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13/07 Greeshma
Talent Acquisition at OrangeShark

Views:230 Applications:53 Rec. Actions:Recruiter Actions:2

Executive - Customer Service - Voice Process (1-5 yrs)

Gurgaon/Gurugram/Delhi NCR Job Code: 335000

Position Name : Customer Service Executive

Job Profile :

- Analyze Customer problems and provide solutions using knowledge-based

- Assist less experienced representatives as necessary

- Diagnose customer issues through process of elimination by asking probing questions

- Document issues appropriately based on existing guidelines

- Explain service contract provisions to dissatisfied customers

- Provide easily understood answers adapted to the customers situation

- Receive inbound & outbound calls and Emails inquiry

- Adherence to the Standard Operating Procedure and following the scripts

- Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Qualifications and requirements :

- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.

- Ability to use logics and reason to identify the strengths and weakness of alternative solutions.

- A college degree or equivalent.

- Proficiency with computers, especially with CRM software and strong typing skills.

- Previous customer service experience, especially in practical industry, is preferred.

- Strong time management and decision-making skills.

- Adhering to all company policies and procedures.

- Take responsibility from time to time.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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