-Work within a company with a solid track record of success

-Excellent career development opportunities

-Leadership Role

Our client is an online live interactive training platform for upscaling skills and hobbies. With over 15 years of experience in training and development, we have put our steps towards online interactive training methodology. With a vision to inspire and create exceptional learning experiences with a live training session, exponential technologies, classroom-like feel at your own comfort, we will run 10,000+ courses on our platform annually covering a vast array of categories and skills to be taught such as Yoga, Business, Entrepreneurship, Technology, Dance, Cooking, Coding, Storytelling and many more

The Job :

We are looking for a qualified Customer Support Executive to take care of support related activities. CSE should be able to coordinate with team of executives, customer service team and other team members. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven record of accomplishment of successful customer service and management skills.

Your Responsibilities will include :

- Managing the task aligned to representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

Ideal Candidate

Skills Required:

- A bachelor's degree in any field.

- Excellent interpersonal, written, and oral communication skills.

- Ability to lead a team.

- Computer skills.

- Knowledge of mediation and conflict resolution techniques is preferable.

- You are a strong networker & relationship builder

- You are highly goal driven and work well in fast paced environments

- You are a strong team player who can manage multiple stakeholders

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