Executive - Customer Service - Timber Engineering Firm (4-5 yrs)
About the company :
- RitikaaWood is India's Premier Timber Engineering Company with a Pan India presence having its Head Office in Mumbai and Manufacturing Center in Nashik. We manufacture World Class Outdoor Solid Wood Products such as Windows, Doors, Cladding, Decking, Structures and Solar Shading Screens. Over the past 12 years, we have completed 700 projects across 70 locations in India.
- RitikaaWood is the preferred brand for India's leading Architects and Designers for their needs of custom high-end joinery used in Premium High End Luxury Villas constructed for self-occupation.
Job purpose :
Assist in day to day operations coordination and interaction with concerned teams to ensure seamless and timely delivery of projects and customer satisfaction.
Duties and responsibilities :
- Coordinate project management activities, resources, equipment and information
- Assist Operations Manager in co-ordination of day to day operations
- Liaise between customer, operations team, design team and production for seamless delivery
- Assign tasks to internal teams and assist with schedule management
- Build and maintain strong relations with internal and external customers through regular communication
- Monitor project progress, Identify problems in operations and resolve them in a timely manner
- Handle client escalations and co-ordinate for timely resolution
- Maintain operational documents for reference purposes
- Prepare and distribute daily/weekly/monthly reports to concerned people
- Prepare daily site attendance reports
- Co-ordinate and follow-up for all pending/short items / materials
- Identify vendors for installation, negotiate rates, generate PIs for advance and responsible for all collections
- Keep an account of payments made for installation
- Ensure quality standards and Health & Safety requirements are met through conducting regular audits
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