Job Description:

Urgent job opening for Customer Support for leading MNC in Chennai

Customer Service Support Executive reports directly to group team leader.

Primary responsibility is to provide superior service as well as technical and tactical expertise in client driven highly technical production environment.

Working hours: TBC

Location: Chennai, India

Essential Job Functions:

Independently interacts by phone or email with customer service team in London and clients around the world.

Effectively identifies and anticipates clients needs.

Independently manages multiple client projects and requests.

Serves as main point-of-contact and assumes responsibilities for the success of multiple client projects.

Follows all applicable Best Practice and Workflow procedures.

Works with internal departments on all facets of project preparation and successful execution.

Monitors progress and ensures project deliverables for the client are accurate and timely.

Ensures proper documentation for job tracking and billing information is current and accurate.

Knowledge Skills And Abilities:

Must be fluent in English, written and oral to provide high level customer support.

Demonstrated service orientation with a desire to exceed customer expectations.

Ability to effectively manage customer service team and client expectations as well as the ability to train colleagues and clients on the various components of Sterling products.

Excellent interpersonal and communication skills.

PC proficiency with Microsoft Office, Adobe and current web-related technologies.

Adaptable and flexible to changing work environment (including shift/location).

Ability to work within a team environment but also a self-starter.

Ability to multitask in a time-sensitive and deadline driven work environment.

Attention to detail.

Ability to cover other shifts due to leave, including night and weekend shifts.

Education And Experience

University bachelor degree is preferable.

4 years of work experience is preferable.

We will consider exceptional candidates not fulfilling these requirements.

If you are Interested please apply with your updated resume.

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