Executive - Customer Service/Sales Support (3-12 yrs)
Company Details - Our Client is an operations-oriented, medium-sized European corporate group with more than 113 years of experience in the development and production of high-quality coating systems for the Automotive, Electronics, Lifestyle, and Glass segments.
Position: Customer Service Executive
Location: Rabale/Thane
Responsibilities:
- Handle customer inquiries via email and chat
- Customer Schedules & PO receipts and logging in systems.
- Communicate to the Planning Dept for the production and delivery dates
- Communicate with the planning team for the readiness of material and its dispatch schedule
-Planning for urgent deliveries
- Once material is dispatched communication of all documents with Customers
- Customer Data Creation and its maintenance.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- In exceptional cases, providing reports to external customers and stakeholders on open orders, shipments, backlogs and returns and developing high quality relationships with stakeholders
If this suits you please revert with the following details:
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