Job Role : Operations and Customer Service Executive

Job profile: The work will be operations and customer service focused with functions ranging from order fulfillment, shipping, vendor coordination and customer communication amongst others. The nature of the start-up will provide exposure to various functions of running a small business. In fact, we encourage and appreciate the curiosity and enthusiasm to pitch in wherever you see fit. An obsession with providing excellent customer experience and the ability to proactively think from a customer's perspective is critical for this position.

Responsibilities:

Operations:

- Maintain and track all sales online and offline

- Maintaining data and statistics related to sales, efficiency and outreach.

- Responsible for packaging and maintaining stock levels

- Website edits and up-keep

- Vendor development and coordination

- Coordinate with logistics partners for booking shipments, to ensure timely deliveries and follow-ups

- Assist in organizing and participating in events and exhibitions

Customer Service:

- Communicate with customers for queries, follow-ups, order updates and fulfillment

- Abandoned cart check and follow-up

- Responding to phone queries

- Collecting and analyzing customer service performance and taking suitable action regarding findings

- Improving the customer's overall experience with the brand by identifying opportunities for customer delight

Compensation : 15000 INR to 25000 INR per month

Start date: As soon as possible

Location: Tardeo / Lower Parel, South Mumbai with option to work from home on a few days a week

Other perks: Certificate, letter of recommendation, informal dress code, 5 days a week

Requirements:

- Exceptional English communication skills

- Excellent problem-solving skills and the ability to think on their feet

- Ability to convey information with confidence and in a simple manner

- Excellent organisational and time management skills with the ability to multitask

- Strong work ethic, initiative, positive attitude and high-energy

- Microsoft Office skills especially basic Excel

- Graduate in any specification

- Knowledge of Shopify is a bonus

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