Job Title : Customer Service Executive (CSE)

Location : Kaikondrahalli, Bangalore

Position Type : Fulltime

Employee Value Proposition:

- Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

- Employees get free lunch and snacks.

- Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

- Monthly reward and recognition to outstanding performers.

- Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

- Regular team parties and Annual Day outing for all employees.

- Qualification and Education Requirements:

- Education- Graduation/HSC qualified.

- Excellent verbal and written communication skills.

- Good Interpersonal skills, numerical and analytical ability.

- Decision making skills.

- Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

- Proficient in MS-Office (Excel, Word).

- Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

- Comfortable with working 6 days a week and the week off will be on weekday.

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn,it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.

Role and Responsibility - Customer Service Executive

- Inbound calling for customer service.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits-follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts.

- Follow communication procedures, guidelines and policies.

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