Associate at Steersman Talent Acquisition Pvt Ltd
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Executive - Customer Service - Restaurant Aggregator (0-3 yrs)
Job Description
Customer Experience Executive
About ANTAL:
Antal International is a 30-year-old global executive Search and Placement firm with a network of over 800 people across 35+ countries originally based out of UK. We at Delhi office work with various esteemed organizations and help them find exceptional talents who can add value to the organization.
About Client:
They are an Indian multinational restaurant aggregator and food delivery company. They provide information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022-23. They were founded in 2008. They have expanded across India.
Job Title: Customer Service Executive
Location: Gurugram (work from office)
Education: Graduate
Experience: 0-3 years
Employment Type: Full-time
Salary: up to 4 lpa
Roles and Responsibilities
- Resolves problems by clarifying the customer's complaints
- Manage a large volume of calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
Skills and Qualifications
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Competent technical knowledge.
- Freshers are also welcome.
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