HR at Nexplace Info Pvt Ltd
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Executive - Customer Service - Real Estate (0-1 yrs)
About the company :
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.
Role and Responsibility : Customer Service Executive
- Inbound calling for customer service.
- Identify and assess customers- needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
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