- Customer Requirements : Manage and fulfill customer requirements including hotel bookings, transportation, and other land arrangements.

- Supplier Relations : Develop and maintain strong relationships with local suppliers to ensure high-quality service and competitive rates.

- Coordination : Coordinate with travel agents and customers to confirm bookings and resolve any issues promptly.

- Itinerary Planning : Assist in planning and organizing travel itineraries based on customer preferences and requirements.

- Customer Service : Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

- Documentation : Handle all necessary documentation related to travel bookings and arrangements.

- Quality Control : Ensure all travel services meet the company's standards and customer expectations.

- Reporting : Provide regular updates and reports on booking status, customer feedback, and operational issues to management.

Requirements :

- Experience : Proven experience in travel operations, particularly in managing hotel bookings and land arrangements for outbound travel.

- Supplier Network : Strong existing relationships with local suppliers in the travel industry.

- Organizational Skills: Excellent organizational and multitasking skills to manage multiple bookings and arrangements simultaneously.

- Communication : Strong verbal and written communication skills.

- Customer Service : Exceptional customer service skills with a proactive approach to resolving issues.

- Attention to Detail : High attention to detail to ensure accuracy in bookings and arrangements.