HR Recruiter at Smart4Talent
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Executive - Customer Service Operation - Medical Department (1-3 yrs)
Operation Executive - Medical Department
Designation : Operation Executive - Medical Department
Location : Bangalore
Experience : 1 - 3 Years
Function : Operations & Supply Chain
Qualification : Graduate
Working Days : 6 Days a Week (10:30 AM to 7:30 PM)
Meds dashboard monitoring and providing actionable insight to TLs/Manager :
- Chat/Call with the users
- Help user in placing an order by using of different internal tools, coordinating with Tech Support, Customer Success and Product teams
- To resolve the user side or vendor side queries over call/message
- To monitor TAT to first chat and give resolution to user
- To help improve process quality by giving feedback by doing chat/call audits
- Having product/app understanding and helping the users as well with that
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to vendors/users
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
