Executive - Customer Service - Merchant Desk - eCommerce (1-6 yrs)
- Provide extraordinary client service to merchants via inbound phone calls, email or chat.
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
- Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
- Thoroughly describe and document work using call ticketing systems
- Advance tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed
- Update the ticketing system with current status of all ongoing issues and Merchant Contacts. Experience: 1-2yrs
Expertise : MS Excel, Data Entry, Follow ups, Target oriented, English Communication Skills, Cold Calling, Tele Sales
Industry : E-commerce (Online Selling platforms)
Immediate Joiner"
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