28/06
Simran Chawla
Hr Executive at Genetic Callnet Pvt. Ltd.
Hr Executive at Genetic Callnet Pvt. Ltd.
Views:77 Applications:9 Rec. Actions:Recruiter Actions:1
Executive - Customer Service - KPO (0-6 yrs)
We have urgent openings for a leading company into Inbound Voice Process.
Location : Mumbai
Salary : 1.20 Lpa to 3.5 Lpa
Qualifications : H.S.C./Graduate fresher or experience can apply.
Timings : 24- 7 rotational shifts ( Any 9 hours shift)
Working days : 5 working days with 2 rotational off.
Job Description :
- It's an inbound customer service profile
- Candidates with good communications can apply.
- Identify and assess customers needs to achieve satisfaction.
- Managing incoming calls and customer service inquiries.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers; requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
