Roles and Responsibilities :

- Categorize & Assign SalesForce cases

- Contact customers / sales people/internal adjacent function like logistics & finance to clear up customer issues

- Manage email as well as other electronic communications in a fast-paced call center environment

- Receive, process, and follow-up on standard customer orders as well as order changes and confirmation of shipment dates

- Communicate with various internal customers regarding credit holds, order status, scheduled shipment dates or other customer related inquiries as required.

- Provide timely updates on order status, scheduled shipment dates, and other customer related inquiries as required

- Effectively communicate with internal and external customers

- Able to show situational adaptability, resourcefulness and interpersonal savviness

- Maintain customer profile sheets

- Effectively manage open customer cases in Sales Force

- Other duties as assigned

Job Specification: (Education, training and experience) 

- Bachelor's degree with Minimum of 2 years- experience in Customer Service

- Demonstrated proficiency in keyboarding skills, Windows operating systems, and Microsoft applications. Ability to type approx. 45+ words per minute

- Experience with SAP (or other ERP systems) and Salesforce.com preferred

- Mechanical or technical aptitude required

- Excellent communication/interpersonal skills

- Ability to work in a highly dynamic team and fast-paced environment with continuous challenges

- Team oriented

- Able to show adaptability to the European culture and way of doing business

- Strong organizational skills

Competencies / Skills : 

- An accurate, structured work method with a constant clear overview

- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

- Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

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