- Opportunity within a company with a solid track record of performance

- Work alongside & learn from best in class talent

- Strong opportunities to progress your career

Our Client is a software development company providing services in India and across the world.

Our Client is focused and dedicated to partners' success. Our global scores for client satisfaction are high, and our business ethics and dedication to quality are at the core of all our operations, projects, and customer engagement.

The Job

Your Responsibilities will includes :

- Ensuring strong customer service levels are met in line with Company objectives.

- Supporting the customer service team in resolving escalated issues or complaints.

- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.

- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

- Recruiting, training, coaching and performance managing the customer service team.

- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Managing a team of 1-5 people.

Ideal Candidate :

Skills Required :

- You have at least 1 year experience ideally in Customer Service, Marketing Communications or Sales Operations / Support within IT industry.

- Experience within would be a strong advantage.

- Experience within Professional Services would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.