FOUNDER at AIMRICH CONSULTING SERVICES
Views:17 Applications:12 Rec. Actions:Recruiter Actions:4
Executive - Customer Service - Inbound Process (1-5 yrs)
- Handing incoming queries attending calls online
- Chat with customer by answering queries resolving issues providing all the information required about product or services
- Ensure customer satisfaction act as a first contact person
- Manage and lead team in process
- Develop strategies to smoothen process
- Coordinate with team leader too
- Prepare and present detail report
- Handle escalations and find solutions
- Implementing new technology to provide satisfactory answers to maintain high customer satisfaction
- Team work by providing training and support
