Recruiter at Wizaltia Enterprises
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Executive - Customer Service - Inbound Process (0-2 yrs)
Inbound Process Executive(Hindi)
Job Role :
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
Skills Required :
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking/Credit cards preferred
Work Timings : Female employees any 9 hours (7am-8pm), Male employee any 9 hours (7am-12am)
Week offs - 6 Rotational week offs per month
Languages Required : English + Hindi (Mandatory).
Education : Graduates (Any stream)
Fresher : 2.80 LPA
Experienced : Max 4.0LPA
Job location : Karapakkam, Chennai
