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28/08 Santhosh
Recruiter at Wizaltia Enterprises

Views:61 Applications:19 Rec. Actions:Recruiter Actions:19

Executive - Customer Service - Inbound Process (0-2 yrs)

Chennai Job Code: 341506

Inbound Process Executive(Hindi)


Job Role :

- Answer inbound calls and assist customers with their Queries/Request/Complains.

- Raise Request & Complaints on behalf of the customer in the CRM tool.

- Generate leads and educate customers about new products & their benefits.

- Maintain and adhere to compliance guidelines

- Capture problem indicators, highlight and suggest improvement

- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

- Maintain adequate knowledge levels on products, processes and systems used

- Ensure sales target are met

Skills Required :

- Excellent verbal communication skills

- Ability to comprehend, capture as well as interpret basic customer information

- Strong customer service focus

- Knowledge of Banking/Credit cards preferred

Work Timings : Female employees any 9 hours (7am-8pm), Male employee any 9 hours (7am-12am)

Week offs - 6 Rotational week offs per month

Languages Required : English + Hindi (Mandatory).

Education : Graduates (Any stream)

Fresher : 2.80 LPA

Experienced : Max 4.0LPA

Job location : Karapakkam, Chennai

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