Rolls and Responsibilities

- Associate will be responsible for handling incoming and outbound calls from customers/Patients.

- Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

- Associate must reply to those queries in a set format.

- Responsible to book the doctor appointments on a web portal.

- Handle all the complaints of customers and pacify them.

- Taking follow-ups from management for the complaints and feedback closure.Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:

1. Good communications skills

2. Ability to listen proactively

3. Problem solving skills

4. Good interpersonal skills

5. Ability to handle work well and maintain quality

Qualifications/Other Requirements

1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

3. Should be fluent in English/Gujrati & Hindi

4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also).

- No night shifts for female.

Designation: Patient Relationship Officer

Benefits:

- Provident fund (PF)

- ESI

- Paid leaves / Leave encashment

Workdays per week: 6 days (Rotational week off)

Process Name - Apollo Hospital International Limited

Call or share CV @8509167808

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