Executive - Customer Service - Gold Loan (0-2 yrs)
We are seeking a highly motivated and skilled customer service Executive to join our team. AS A Customer service executive, you will play a crucial role in maintaining our company's reputation .
Roles and responsibilities :
1) Responding to customer enquiries
2) Resolving customer issues
3) Providing product or service information
4)Maintaining customer records
5) Handling customer feedback
6) Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
7) Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
8) Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
9) Meet call handling quotas and individual and team sales targets
10) Gather and analyse client data to identify possible products or services to recommend to management
11) Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
