Executive - Customer Service - FMCG (2-5 yrs)
You will be responsible to manage our Customer Support for the D2C channel. Core Responsibilities would involve :
- Taking customer calls and replying to messages on Emails, chat and whatsapp.
- Ensuring all D2C orders are going smoothly with proper messaging to customers for any delay
- Creating process and exploring CRM for better response management.
- Coordination with internal teams to ensure smooth execution of all orders.
Office Address : Evas Estate, Gala no1, IB Patel Road, Off western express highway, Goregaon East, Mumbai - 400063.
- Nova Nova is a Food D2C brand in the Sweet snacking space. The company was established in 2014 and known as Waffle House before being rebranded to Nova Nova in 2021. Over the past couple of years, Nova Nova has launched multiple new and innovative products in the chocolate and confectionery category through Digital Channels such as their own website, marketplaces like Amazon, Flipkart and Quick Commerce platforms such as Instamart, Zepto and Blinkit. Nova Nova is now looking to expand it's distribution offline as well with presence in over 1000 retail outlets across India already.
- Nova Nova is backed by multiple institutional consumer funds and is growing rapidly over the past couple of years. It is now looking to build a team who are passionate about food, consumer business and building the next new age FMCG brand out of India.
You can check more about Nova Nova products at :
www.novanova.in
instagram.com/itsnovanova
Culture : Being a small team, we pride ourselves in being a flat organisation. Ownership and commitment is the only talent we seek. Everyone who is part of our team gets complete freedom to learn, make mistakes and grow by owning their responsibilities.
Perks :
- Yummy Desserts!
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