Founder at Serving Skill
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Executive - Customer Service - FMCG (0-3 yrs)
- Provide best-in class customer service and problem resolution to customer queries over the voice based phone service
- Clarify customer requirements; probe for and confirm understanding for requirements of problem
- Listen attentively to customer needs and concerns; demonstrate empathy
- Update information on system complete and accurate
- Meet Call Quality requirements as outlined via Call Monitoring Guidelines
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