HR at New Way Staffing
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Executive - Customer Service - FMCD (2-6 yrs)
We have an urgent opening one of the leading company in FMCD industry.
Please find the job details
Position : Service Executive
Experience: 2+ years
Location: Gorakhpur
Qualification: B.Tech
Roles and responsibilities:
- Supervision of Service Partner Operations
- Ensure quality of customer service provided by service partners
- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
- Assist service partners in educating service engineers about the right attitude for handling customer interactions
- Validate replacement calls and initiate the process from service end
- Assist service partners in stock management for spare parts
- Defect Management and Trade
- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
- Provide swift response to escalated customer issues raised by trade partners
- Perform periodic stock checks at trade partner godowns and minimize stock defects and repair costs
- Training of Service Engineers
- Provide engineering solutions to issues faced by Service Engineers
- Guide the service engineers to excel in soft skills and customer interaction
- Provide technical support to build expertise in specific product repairs and new products
- Sales and revenue
- Promote sales of accessories, IFB products, spare parts and stabilizers to the service partners
- Interface with service quality team and service partners to communicate targets and incentive schemes
Deliverable
- Quality of Service Partner operations
- Defect resolution for Trade Partners
- Technical support to service engineers
- Sale of accessories and other products
Interested candidate share your cv
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