Human Resources at Vbsgroup
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Executive - Customer Service - Email & Chat Process (0-1 yrs)
Eureka process : Email & Chat Process Executive
Location : Noida 62 salary: 10000 to 18000
Communication : good typing skills with punctuations
- Hindi candidate is also welcome.
Job Description :
Key Responsibilities :
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators :
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
