Talent Acquisition at Domnic Lewis International
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Executive - Customer Service - Electronic Manufacturing Firm (2-4 yrs)
Seeking an Experienced Executive in Customer Service for a Leading Electronic Manufacturing Company in Bengaluru, Karnataka.
Job Title : Executive - Customer Service
Qualification : Graduate - Any discipline
Experience : 2 - 4 Years
Location : Bengaluru
Reports To : Sr Executive - Customer Service
Purpose of Position :
- Overall Responsibility of Customer Service for the assigned accounts (Inside Sales - SCH)
Specific Responsibilities :
- Handle customer support via calls, emails, and tickets.
- Check purchase orders via EDI, analyze backlog orders, and provide necessary inputs.
- Ensure shipment expedites/cancellations as requested.
- Coordinate shipment plans with planning and warehouse teams.
- Address routine queries on quality, logistics, deliveries, and cancellations.
- Interact with relevant departments for SCH satisfaction.
- Create sample, manual EDI, and scrap orders within 24-48 hours.
- Track and monitor 3rd party inventory shipments.
- Ensure compliance with quality system procedures and EMS requirements.
- Identify environmental aspects and significant impacts in the area of working.
- Establish EMS objectives and programs.
- Comply with all company policies and procedures.
- Support company focal points as required.
- Handle other projects/work assigned by management.
- Participate in GLSS activities as assigned.
- Work with SCH, production planners, and logistics team for maximizing sea freight initiatives.
- Manage sample orders for intercompany requirements.
- Prepare daily/weekly MIS for interco bookings, overdues regarding freight and lead time.
- Create scrap sale orders, process purchase returns, and manage asset and non-asset sales.
- Handle 3rd party CRD.
- Review SPQ/MLQ with intercompany to load orders in multiples of SPQ/DU.
Job Specification :
- Experience : 2-3 years in customer support, order management in SAP, supply chain management
- Good communication skills (verbal and written)
- Strong interpersonal and negotiation skills with cross-functional teams
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Ability to work under pressure
- Knowledge of statutory requirements and commercial terms related to export sales
- Understanding of logistics processes
- Special Skills : SAP SD knowledge preferred, Supply Chain Logistics
Interested candidates can share your resume and reach me directly at 8553871400.