Urgent required Arabic customer service executive ( Looking Native speaker )

Key Responsibilities :

- Handle customer calls/issues quickly and effectively and end to end resolution (if applicable)

- Sign up customers for value added services and digital education (if applicable)

- Tag the call type accurately as appropriate

- Give accurate information to customers on his queries / concerns

- Have high awareness levels on KYC and Anti-money laundering Policy

- Multi-skilled to handle both inbound and outbound calls (if applicable)

- Initiate and strive towards achieving set targets and service standards

- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)

- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management

- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads/self closure (if applicable)

- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)

- Customer Data Confidentiality to be strictly adhered to

- Adherence to compliance with all applicable rules/regulations and group policies

- Ensure KPI's (Key Performance Indicator) & KRI's (Key Risk Indicator, eg - proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement

- Follow up on delinquent accounts to negotiate for timely payments (if applicable)

- Regulatory & Business Conduct

- Display exemplary conduct and live by the Group's Values and Code of Conduct.

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

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