Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service - EduTech (0-6 yrs)
-Opportunity within a company with a solid track record of performance
-Fantastic work culture
-A role that offers a breadth of learning opportunities
Our client is a leading multinational company dedicated to providing overstock solutions worldwide. With a proven track record of excellence and innovation, they specialize in assisting businesses across various industries in managing surplus inventory efficiently. Founded in 2010, our client operates globally with 8 offices in Canada, the USA, India, Bangladesh, Vietnam, Colombia, Taiwan, and Tunisia, employing over 500 people.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You have at least 6 months of experience within a Customer Service or Tele marketing role, ideally within the Ed Tech and Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong networker & relationship builder
