Customer Service Executive

Please find the job posting for the position of Customer Service executive(Only Mumbai candidates apply)

Excellent job opportunity to work with an eCommerce organisation located in Mumbai - Andheri (Marol)

Customer Excellence :

- Act as a one point of contact for the designated key account

- Respond to customer complaints directly as well as via customer service representatives at the designated key account

- Ensure streamlined processes and smooth issue resolution

- Collaborates with the Contact Center team and service teams for resolutions regarding customers issues, product problems, service questions and other general client concerns

- Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Process Excellence:

- Ensures timely resolution to all escalations within optimum turn-around-time or agreed TAT while maintaining high level of professionalism

- Ensure Quality trend is maintained as per the norms.

- Execute the organization's plan towards increment of NPS

- Prepares service reports by collecting and analyzing reasons for escalations and escalations

- Provide regular updates through weekly, monthly and quarterly reports and metrics to internal stakeholder teams

If interested kindly apply to this job posting or connect with below

Rakesh

9167513613
Human Resource

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