Entrepreneur at SSV HR Services
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Executive - Customer Service - eCommerce (1-3 yrs)
We're Hiring a Customer Services Executive for an E-commerce Company -Temporary Work From Home -Only Mumbai residents can APPLY
call on 9773322877 | 9769106910 |
Qualification: HSC or Any Graduate
Experience:1yr- 2 yrs Customer Services Voice Exp (preferable From E-commerce Voice Support Background Only )
Process: Voice Process (E-commerce)
Shift Timing: Day Rotational shift
Salary Range: Rs. 20,000 to Rs. 25,000 Inhand + Incentives
Skill Required: Excellent Verbal and written communication Skill
Role & Responsibilities :
- Managing incoming calls and customer service inquiries-
- Identifying and assessing customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Candidate needs to handle social media platforms including Facebook, LinkedIn, Twitter, Instagram, etc
- Must have prior knowledge of Handling Social Media accounts for any E-commerce Co.
- Need to handle email and inbound queries via Calls, Email & Chat
SSV Group
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