Head Consulting at The Hub
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Executive - Customer Service - eCommerce (0-5 yrs)
Job Description :
- If you enjoy speaking to people, solving their concerns & passionate enough about work in whatever you do, we may be looking for you.
- We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.
Roles & Responsibilities :
- Answering & assisting customers by providing product and service information at the time of new purchase or when in an issue.
- You will have to operate with them on multiple platforms - Amazon, Flipkart as we are an E-commerce brand.
- Investigating their concerns, and suggesting the best possible resolutions.
- Making sure to provide unmatchable customer service, would have never experienced before.
- Being aware of product & process knowledge and responding to buyer's queries
- Coordinating with the teams for supporting buyers.
Eligibility :
Bachelors under relevant specialization
Company Introduction :
Company is an young ecommerce company, bringing new experience to seating industry. While we are on the way to be one of the irreplaceable brand & spread the urge of ergonomic seating, we are planning to add a bunch of smart people to the team. Founded in 2016, the brand is one of top 10 sellers in the industry. Our product segment includes - office & ergonomic chairs, multi-purpose tables.
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