Executive - Customer Service - eCommerce (0-4 yrs)
KEY SKILLS :
- Customer Service Representative must have
- Outstanding verbal, written and listening skills (Tamil, English & Hindi)
- Understands the details of several functions to provide quality service
- Basics of Excel, MS Word, and PowerPoints
- Carefully write/type messages to ensure the professional tone
- Assist customers via Call/email or chat
JOB DESCRIPTION :
- Handle queries and complaints of customers related to service provider
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly and approachable individuals who that understand the importance of great customer service
- Responsible to deliver high quality and productivity results that meet the identified targets
- Ability to handle a tough situation with a customer
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Correctly follow and implement different quality standards/definition documents
DESIRED CANDIDATE PROFILE :
- Education qualifications - H. SC/Undergrad/Any Graduate
- Excellent articulation skills
- Good knowledge of computer (typing speed 25 words per minute, accuracy At least 85%)
- Excellent interpersonal skills
- Should not be below 18 years of age
- Open to work in rotational shifts, according to business needs
- Excellent comprehension skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
