Hiring Customer Service Executive (Female) - Digital Marketing & Advertising Company - Nagawara, Bangalore

- Designation: Customer Service Executive (Female)

- Job Location: Nagawara, Bangalore

- Qualification: 12th / Graduate / Undergraduate

- Experience: Minimum 6 Months to 1 Year

- Salary: Upto Rs. 1.8 Lacs Per Annum / Rs. 15,000 Per Month

- Number of Positions: 6

- Job Type: Permanent

- Working Days: 6 Days

- Company: One of the leading Digital Marketing & Advertising Company in Bangalore.

Job Description / Key Responsibilities:

Job duties include but are not limited to:

1. Manage large amounts of incoming calls

2. Identify and assess customers' needs to achieve satisfaction.

3. Build sustainable relationships and trust with customer accounts through open and interactive communication

4. Provide accurate, valid and complete information.

5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits

6. Follow up to ensure resolution.

7. Keep records of customer interactions, process customer accounts and file documents

8. Follow communication procedures, guidelines and policies

9. Should have good Email etiquette.

Required Skills / Desired Experience:

1. Proven customer support experience or experience as a Client Service Representative

2. Strong phone contact handling skills and active listening

3. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters

4. Excellent communication and presentation skills

5. Ability to multi-task, prioritize, and manage time effectively

Apply with updated resume & the contact number for us to contact you back.

Alternatively, the interested candidates can reach us on the Contact No : +91-9986677956 / 080-43707092

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